Design Arkitectuur is the trading name of Design Arkitectuur Ltd which is a company with Companies House in the UK whose registered office is at Companies House, Crown Way, CF14 3UZ, DX 33050 Cardiff United Kingdom. The Company number is 13579915.

The following terms and conditions will apply between you and Design Arkitectuur online and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions.

These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage.

These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

Design Arkitectuur may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.

CONTENT

Design Arkitectuur makes every effort to keep this site up to date, but cannot guarantee its accuracy. Design Arkitectuur reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable.

Design Arkitectuur is not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. Design Arkitectuur cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by Design Arkitectuur.

Unless otherwise stated, the contents of this website are copyrighted materials of Design Arkitectuur. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Design Arkitectuur, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.

REGISTRATION

By registering with Design Arkitectuur, you guarantee that you are at least 18 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that Design Arkitectuur stop using your information to send you the Design Arkitectuur email newsletter. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. Design Arkitectuur cannot be held responsible if you do not protect your password or account.

PRIVACY

Design Arkitectuur complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Design Arkitectuur complies with PCI (Payment Card Industry), which guarantees security and protection of customer information.

Design Arkitectuur will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, Design Arkitectuur uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private.

ORDERS

Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and Design Arkitectuur will not be liable for any delay or non-delivery.

Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to Design Arkitectuur in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.

We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.

DELIVERY

Processing Time: Design Arkitectuur dispatches orders within 1-3 business days. This is NOT applied for the terms of commission and Make to order (MTO) are varied, check the specific descriptions of item(s) for more information. Business days are Monday to Friday, excluding Bank Holidays.

Domestic Shipping:Royal mail is the carrier, UK Tracked 48 is default shipping service. It normally takes between 3 and 5 working days to most areas of mainland Britain. We also offer Royal Mail Guaranteed by 1pm option (for the UK customers) is available – see Delivery Information for full details. Please expect delay in shipping during​, such as Christmas​.​

International Shipping: Royal mail is the carrier, International Tracked & Signed ​is default shipping service. it normally deliveries to Europe in 3-5 business days and rest of World in 6-7 business days, Tracked end-to-end with online confirmation and signature on delivery. Please expect delay in shipping during​, such as Christmas​.​​

We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order.

Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow.

We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between Design Arkitectuur and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Design Arkitectuur and transfer of responsibility in the same way.

Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

Design Arkitectuur does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

RETURNS

If for any reason, you wish to return a product bought from Design Arkitectuur, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know by email within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.

In the case of damaged item(s), you must inform us within 3 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return.

Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund.

On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification please contact us.

Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

• Custom or personalised orders
• Digital downloads
• Items on sale

COOKIES

Design Arkitectuur uses Cookies to create your account, to analyse the use of the website and to enable us to improve the way we provide our services to you. The Cookies used do not collect any direct personal information such as your name, address, email address, or any other contact details. To opt out of being tracked by Google Analytics across all websites, go to http://tools.google.com/dlpage/gaoptout. To fully disable Cookies on our website, follow the instructions at www.aboutcookies.org/default.aspx?page=1. Please note that if you disable Cookies on our website, this may restrict your ability to make full use of our services.

Please note that Design Arkitectuur’s Cookie policy does not cover other websites that may have links to or from the Design Arkitectuur website.

LIMITATION OF LIABILITY AND BLOCKING

Design Arkitectuur’s liability for any breach of these terms and conditions is limited to the value of the goods ordered in the relevant transaction, however, nothing in these terms and conditions shall exclude or limit Design Arkitectuur’s liability for death or personal injury as a result of Design Arkitectuur’s negligence. If any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions is not affected. If we consider in our absolute discretion that you are in breach of these terms and conditions, we reserve the right to prevent you having further access to the website and to take any further action that we consider appropriate.

SUBMITTING CONTENT

By submitting any content to us, you warrant that it is your own original work or work that you are authorised to submit to the Design Arkitectuur website. You or the owner of the work will still own the copyright in the content, but by submitting it to us you grant us an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, perpetual worldwide licence to use, publish and/or transmit, and to authorise third-parties to use, publish and/or transmit your content in any format and on any platform, either now known or hereinafter invented.

You agree that any content submitted will not contain offensive or abusive language, be libellous or defamatory, and does not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual. You guarantee that it does not contain software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of the Design Arkitectuur website or any computer software or hardware or telecommunications equipment. You agree that you will not use the Design Arkitectuur website in any way that might constitute or encourage criminal conduct or give rise to civil liability, or for any commercial purpose. You undertake that you understand that processing of this information may involve transmissions over various networks and changes to content to adapt to technical requirements, and agree that Design Arkitectuur assumes no responsibility for the deletion or failure to store postings of content or other information submitted by you or other users to the Design Arkitectuur website.

Submitting content or viewing content submitted by others on the Design Arkitectuur website is entirely at your own discretion and risk. Design Arkitectuur cannot be held responsible for the accuracy or completeness of that content and does not necessarily agree with or endorse any views expressed. We decline any obligation to monitor, review or edit any content posted by you or others on the Design Arkitectuur website. We reserve the right to edit or refuse any content submitted at our sole discretion and to authorise third parties to do so. We accept no liability in respect of any content submitted by users and published by us or by authorised third parties.

If you are under 18, you confirm that you have the permission of your parent or guardian to submit content.

COMMUNITY STANDARDS

We expect the Design Arkitectuur website to be a pleasant and fun and creative place to visit. To ensure this, we ask all users to abide by these guidelines and to let us know if they see them being crossed. Failure to abide by these guidelines may result in any submissions being removed.

1. Be polite, considerate and as clear as possible to avoid misunderstandings.
2. Feel free to engage in discussion and debate, but don’t be abusive or provocative or conduct personal attacks.
3. Avoid rows, rivalry, grudges or ganging up.
4. Ensure that anything you submit is not obscene or illegal (eg libellous, defamatory or in breach of copyright or any privacy laws).
5. And please don’t post spam, adverts or any other commercial content, and don’t misrepresent Design Arkitectuur or attack us for your own commercial reasons.

CONTACT

To contact us, please email us. Any notices should be sent to this email address.

Signing up to our newsletter allows Design Arkitectuur to communicate on a weekly basis. You can unsubscribe at any time.