- What information do we collect about you?
- How will we use the information about you?
- Access to your information and correction
- Cookies & pixels
- How to contact us
What information do we collect about you?
We collect information about you when you register with us online, browse online, place an order for products or services online, when you register for one of our loyalty schemes and buy products in store. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account or loyalty scheme, and if you agree, to e-mail you about products and services we think may be of interest to you.
We work with carefully selected third parties who are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver e-mails, deliver orders and manage our loyalty scheme. When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities.
We will never share your personal information with anyone for marketing purposes.
If you have consented to receive marketing we will send you information about products, services and opportunities which might interest you.
When you register for one of our loyalty schemes, we will collect and process your data, including email address, in order to fulfil the benefits of the scheme. This will include sending updates on your account to you via email and telling you about relevant exclusive offers and events.
You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any newsletter.
In the interests of monitoring and improving our service, online customers will receive an email from Natasha asking you to review your experience shopping with us. Should you wish to not receive emails from Natasha, contact us by email.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information please complete this form. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies & Pixels
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience faster and more efficient.
Our emails to you also have pixels in them, which we use for information purposes (which of our emails are more interesting to users, how engaged our users are with us as a brand, etc). These sorts of pixels are widely used by ecommerce & marketing platforms and they are not stored when you delete the email.
How to contact us